As Exersteps was made true to size or to industry standard, you can first use any national athletic brand you own or wear as a suggested reference if you have not purchased Exersteps before.

If still unsure what would be the right size to order, proceed with the following steps:

1) Get a piece of paper, preferably longer than your foot, and draw a straight line down the middle.

2) Place the paper on the ground and stand on it with your heel and longest toe covering the line.

3) Draw a perpendicular line at your heel and toe to replicate the length of your foot.

4) Repeat steps 1 - 3 with your other foot.

5) Measure the distance of both foot length marks and use the longest one for your recommended shoe size.

6) Reference the available size guide chart to convert. Link shown above.

Proper sizing saves you time as need for return is greatly reduced.

We produce the women's sizes as a standard "B" width while the men's is "D". At this time, we do not have wide width (EE) available but plans are to offer in late 2025 / early 2026.

Exersteps and its PodiaRocker bottom have shown to help some relieve the pain pressure that comes with the inflammation of the plantar fascia.

How? Well, the heel strike of our PodiaRocker bottom is designed to roll through your step versus the heel planting of a typical running or casual shoe which is more direct, allowing the impact to be better absorbed and deflected away from your tender heel or arch. Also the curved bottom design delivers targeted support under the arch as you transition through your step which can help comfort the condition.

It's always recommended you talk to your doctor or footcare specialist with regards to any treatments or recommendations.

Absolutely. Simply remove the heel cup sock which is currently used in our styles and insert your insole. Most insoles of same or similar size as the shoe itself should fit.

Be sure to test on a short walk to ensure the fit is suitable.

It all depends on what you may be looking for in a comfort-type athletic shoe. If needing a deep cushion base to stand on? Yep, these Exersteps shoes will deliver big time.

But the real game changer, to us? The Exersteps PodiaRocker / 25 curved bottom.

The continuous curve promotes an "active" stand posture, which means, it's subtle rocking movement, even when you are stationary, will have a broad range of core muscles engaged which will distribute more of that standing weight across your body. This could reduce foot fatigue.

Exersteps recommends anyone who has any foot discomfort, specific ailment, injury, or known family history to seek medical consultation before using Exersteps or any footwear product for their condition. Exersteps is not a medical registered device.

Exersteps, through its thousands of pairs sold, millions of steps taken, and independent customer testimonials, has shown to help a variety of common foot conditions such as:

- plantar fasciitis
- arthritic foot pain
- big toe arthritis
- diabetic foot issues
- fused ankle (limited mobility)
_ achilles tendinopathy
- gait complications

If you are not accustomed to rocker bottom styled footwear, then, yes, these will undoubtedly feel different when standing and walking. And that's by design.

The continuous curve design means there is less surface in contact with the ground, unlike a traditional running or general athletic shoe. You will feel more support in the arch area through the step sequence as the weight load funnels more towards the middle of the shoe's bottom.

Although it may feel different at first, with just a little time to adjust, your walking gait, joints, and posture can all experience benefits. Different is good.

While Exersteps shoes are designed primarily for walking purposes, we suggest limiting its use for running or for multi-movement activity. Side-to-side or lateral movement for sport or rigorous physical exercise should be avoided.

Exersteps' PodiaRocker / 25 styles could be a good choice for those needed recovery or rest days when you still will be out doing some walking.

Think of it this way......the heel and ball areas of the foot are highly engaged in running shoes, especially if running a lot of miles in a week or training for a race. Impact is direct regardless of cushioning thickness offered in your running shoes.

The rocker design essentially inverses the weight load and takes more pressure off the plantar fascia and mobility joints, giving your feet and lower half a little breather before looking to lace up the running shoes again.

At this time, we only are charging applicable sales tax if purchased in Missouri. All other tax jurisdictions do not apply where Exersteps is sold.

Exersteps will require tax payment in accordance with all state/city/county commerce regulations.

Most major credit cards are accepted including Visa, Master Card, American Express, Diners, and Discover. Additional payment options include PayPal, ApplePay, GooglePay, Shop Pay, and Venmo.

All prices listed on the Exersteps website are in U.S. currency.

Orders received before 2:00PM (CST) Monday through Friday will ship same day, excluding holidays. We want to get you your shoes as quickly and securely as possible.

If your email address is provided, a confirmation email will be sent to you which includes your shipment tracking #. If no email is provided, you can contact our customer support team and they can provide you the tracking information.

We offer free shipping on all orders exceeding $90 (pre-tax) within the contiguous United States. Additional restrictions may apply.

Our primary shipping partners include UPS and USPS.

We sure do. With the help of USPS, your shoes will get to your P.O. Box wherever available.

On occasion, shipping delays can occur due to weather or unforeseen shipper complications. First, use your order's tracking # to check delivery status. You can find your tracking number # by logging into your account and reviewing your order.

If the tracking details indicate your package was delivered but you still did not receive:

1) Check the shipping address to make sure your shoes were sent to the right place.
2) Be sure to wait for the full time period of the expected delivery window before proceeding to resolve.
3) Contact customer service if status remains unclear.

Currently, Exersteps ships to the United States, its territories, Canada and Mexico.

If you are interested in having Exersteps ship to another country, please contact customer service at customerservice@exersteps.com. We will do our best to accommodate.

We want you to be 100% satisfied with the Exersteps product you purchased. As part of our Feel Good / Fit Good promise, if you just aren't happy with the Exersteps shoes you bought, you have 30 days from time of purchase to return your item(s).

Shoes purchased between November 15 and December 31 have until January 31 to process a return.

When considering shipping time back to our returns center and bank processing, it could take up to 2-3 weeks total for your refund to be fully returned to your original form of payment.

Note, orignal shipping charges from your purchase are not refunded. Refunds can only be posted to the original form of payment.

As we understand that a "break in" period for wearing the Exersteps shoes may be needed to see if you want to keep, full refunds are only available for new or "like new" condition product. If our process team can clean and restock the shoes "like new", you will receive a full credit. Othewise, a 25% refurbishing fee may be deducted from your refund.

For shoes returned that are deemed not resellable, no refund will be available and the shoe(s) can be returned at your expense or kept for our donation program.

We only accept returns from product purchased directly on Exersteps.com.

If not purchased on our website, please contact the seller and follow their instructions for returns.

All returns made in the contiguous United States are free. Once you begin the return process and are approved, we will send you a label to use for shipping, on us.

For returns being made outside this shipping territory, it will be at the shipper's expense.

We will send you a confirmation notification to your email address after we receive your return request.

If your return is approved, you will get a notification which includes the return shipping information, such as the return shipping label that you will upload for printing.

If your return is not approved, you will receive a notification stating the reason why the return request was declined.

Restuff and repack your shoes in the original branded box as best to protect them during shipment. Place them in a shipper box. Place shipping label on outside of the box. Take to your local UPS or USPS office or schedule a pick-up.

Keep the tracking # for reference or for use with Exersteps customer service if needing additional assistance.

If your shoes need to be cleaned, if at all possible, hand wash your shoes. Do not put them in your washing machine. Use of a washing machine tends to diminish the shoes length of wear.

First, wipe or brush off any loose debris or dirt from the shoes before applying a wet cloth. Remove the insole and laces . Wash the shoes by hand using warm water if only needing to refresh the surface. If material is soiled, you can apply liquid soap with the warm water to work out the dirty area. Rinse with water and let air dry.

Laces can be placed into a bowl of warm, soapy water and lightly scrubbed or massaged. Rinse with warm water and let air dry.

Typically, premium athletic style footwear can expect to last 350-500 miles. If reaching 2000 steps in a day, this would take you roughly 1 to 1/2 years before needing to replace your pair of Exersteps.

If one has excessive weight, then the shoes performance will be less.