Orders received before 2:00PM (CST) Monday through Friday will ship same day, excluding holidays. We want to get you your shoes as quickly and securely as possible.

If your email address is provided, a confirmation email will be sent to you which includes your shipment tracking #. If no email is provided, you can contact our customer support team and they can provide you the tracking information.

We offer free shipping on all orders exceeding $90 (pre-tax) within the contiguous United States. Additional restrictions may apply.

Our primary shipping partners include UPS and USPS.

We sure do. With the help of USPS, your shoes will get to your P.O. Box wherever available.

On occasion, shipping delays can occur due to weather or unforeseen shipper complications. First, use your order's tracking # to check delivery status. You can find your tracking number # by logging into your account and reviewing your order.

If the tracking details indicate your package was delivered but you still did not receive:

1) Check the shipping address to make sure your shoes were sent to the right place.
2) Be sure to wait for the full time period of the expected delivery window before proceeding to resolve.
3) Contact customer service if status remains unclear.

Currently, Exersteps ships to the United States, its territories, Canada and Mexico.

If you are interested in having Exersteps ship to another country, please contact customer service at customerservice@exersteps.com. We will do our best to accommodate.